Back to Home

Salesforce Case Study

REMS Compliance Platform & Experience Cloud Portal

Industry: Healthcare / Life Sciences

Timeline: Representative Delivery Experience

Delivered a configurable Salesforce REMS platform with admin console capabilities, enrollment automation, and a secure Experience Cloud portal for external stakeholders.

Project Scope

Led and delivered enterprise Salesforce and AI solutions, supporting operations across critical phases in regulated environments. Enabled concierge services, virtual research coordination, and automated hotlines to manage engagement, coordination, and safety workflows.

Business Outcomes

  • • REMS program setup and user management
  • • Program switching and configuration-driven workflows
  • • External Experience Cloud portal
  • • Dynamic UI layouts
  • • Enrollment automation
  • • Case-to-account mapping
  • • Duplicate checks and participant association
  • • Document submission workflows

Key Contributions

Designed scalable CRM and AI workflow architecture
Implemented intake, documentation, and escalation workflows
Built compliance-driven case management with audit trail controls and SLA tracking
Contributed to CSV execution including IQ, OQ, and PQ activities
Authored validation artifacts and system specs
Standardized data handling and audit-readiness for reporting
Architected intelligent routing and automated matching
Led enterprise go-live, hypercare stabilization, and ongoing optimization

Technologies and Keywords

Salesforce CRMExperience CloudApexLWCFlowsMetadata-driven configurationSalesforce REMS platformExperience Cloud healthcare portalSalesforce enrollment automationLife sciences compliance workflowsMetadata driven Salesforce configuration