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Salesforce Case Study

Clinical Trial Contact Center Solution on Salesforce

Industry: Life Sciences / Clinical Trial Operations

Timeline: Representative Delivery Experience

Representative delivery experience for a Salesforce-based contact center supporting patient engagement, clinical site coordination, hotline operations, and safety workflows in a regulated life sciences environment.

These examples represent delivery experience across enterprise engagements. Client names and confidential details are intentionally omitted.

Delivery Context

Representative delivery experience for a Salesforce-based contact center supporting patient engagement, clinical site coordination, hotline operations, and safety workflows in a regulated life sciences environment.

Delivery Highlights

  • • Patient concierge and clinical trial hotline workflows
  • • Virtual research coordination support
  • • Adverse event intake and escalation
  • • Compliance-focused case management
  • • Audit trail, SLA, and communication tracking
  • • Site and participant lifecycle architecture
  • • Go-live and hypercare support

Technology Stack

Salesforce CRMApexLWCFlowsGearsetAzure DevOpsAgile Delivery